Don't Take It Personally

This summer my husband decided to take on a construction job, which left me running the inn M-F, 7am-7pm all by myself. Not an easy task when we are 100% booked 99.9% of the time with anywhere between 20-36 guests coming in for breakfast every morning. Now everyone has a bad day once in a while, but imagine having 10 rooms of guests in your house every single day of your summer. You are bound to have an off day, right. Well, now imagine on that bad day someone that you run into can review your personality and post it online for all the world to see. That is what happened to me a couple of weeks ago.

What seems to be the bible of travel is a website called TripAdvisor. We have been reviewed by many of our guests, all with 100% positive reviews. Even this particular woman that reviewed us (well actually me) liked our place and said that she "wouldn't hesitate to stay here again." But she wanted to point out a few things that she wasn't happy with..... well, mainly me. She stated that she was checked in with "businesslike efficiency". Now I don't know about you, but is that really so awful? Is that really worth writing about negatively? She goes on to say that she "didn't feel the love that others have raved about." Now I know I was never rude to this woman. So on my worst day, if I checked someone in "with businesslike efficiency" is that really so bad! And as far as not "feeling the love," who books a place with the expectation that the innkeeper is supposed to embrace them lovingly? Should I be hugging all my guests? Is that what everyone wants? That's what I'll do... I'll hug everyone when they come through the doors. Everyone will feel the love. No, then I will just be reviewed as being too forward, too pushy, too..... well, weird. No, I think I will stick with my usual normal personality and just try to be nice to everyone. And if I have that bad day once in a very rare while, I will try my hardest not to ever check a guest in with businesslike efficiency because now I know, that it is wrong, and you can be spanked in public for this horrific offense.
2 Responses
  1. Jean Says:

    Tina doll --
    That woman needs her hair pulled at the very least. The very idea that she should comment on your "business-like" check-in. Just save your hugs for your SGW group -- the hell with everyone else!!

  2. D Says:

    Ok, I thought you were party of the CTDD group. WTF is this SCW?? LOL.